Customers

We are operating as usual, and we remain focused on delivering an exceptional experience - surprising and delighting you every step of the way.

On-air programming is continuing as normal.
You can continue to shop our brands on broadcast TV, on streaming and social, on our branded websites and apps, in our stores, and through our catalogs.
For all brands, return policies and procedures remain the same.
Gift cards and credits remain valid.
Our customer service teams remain available through all normal support channels.
All retail locations remain open and operating on normal schedules, and all store and merchandise policies remain the same.
Branded credit cards will continue to function normally.

Thank you for your continued loyalty.

QVC Group is using a voluntary Chapter 11 process in the U.S. to implement a financial restructuring plan that will reduce its debt and strengthen its financial foundation.
Chapter 11 is a legal tool in the U.S. that allows companies to continue operating normally as they strengthen their capital structures and reduce debt in an efficient and orderly manner.

Customer Fact Sheet

Customer FAQs